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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jeff Mangum

Jeff Mangum

October 17, 2024

5  out of  5
rating by Jeff Mangum
"Just moved back to the Louisville area and they made transitioning insurance from TN to IN so incredibly easy. I love the text option!"
We responded:
"Thanks so much! We appreciate your business!"
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Melissa Bowman

March 30, 2024

5  out of  5
rating by Melissa Bowman
"Extremely friendly and caring employees. My mom passed away, and they all told me that they were sorry to hear about it and remembered her fondly. It means a lot, thank you!"
We responded:
"Melissa, it is our pleasure! You take care and as always, let us know if you need anything!"
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Lisa Byrd

March 20, 2024

1  out of  5
rating by Lisa Byrd
"FIRE THEM BEFORE THEY FIRE YOU!!!!! I wish I had taken this advice when I had the chance!! Gave State Farm my money for 8 years....cars, motorcycles, home....ALL OF IT. As soon as I have to file a claim because of the storms last year, THEY FIRED ME after only paying me $2000 for a new roof....which cost me an additional $8000. Now my insurance has TRIPLED. My new agent old me that if I had fired them first, my rate would be the same if not better. The claims dept. is an absolute NIGHTMARE to deal with, and they rip you off. FIRE THEM BEFORE THEY FIRE YOU!!! File your claim, get what measley little change they give you, then FIRE THEM. Trust me....they WILL fire you if you don't do it first."
We responded:
"Lisa, I'm very sorry that you feel this way. If you would like to discuss your claims, please reach out to me. Thank you, Rob"
Profile photo of Teri Bennett

Teri Bennett

February 21, 2024

5  out of  5
rating by Teri Bennett
"I have multiple policies, been a State Farm customer for many years. Always has taken care any of my concerns. Thank you!!!"
We responded:
"It is our pleasure! Thank you for the review!"
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Ashley Rizzuti

January 25, 2024

5  out of  5
rating by Ashley Rizzuti
"This place is very friendly and hands down the best insurance place I've ever been and they always help us with everything we need and they go above and beyond for me and my fiance and our mom. Even when our mom passed they helped us with so much. They are truly amazing. Thanks Rachel and Rob Rippy. Ya are the best."
We responded:
"Thank you so much, Ashley! We are always happy to help."
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Silas Booth

December 28, 2023

5  out of  5
rating by Silas Booth
"i love this insurance company rachel is so friendly she helps when needed always there to make things right for you the whole staff is very friendly and helpful"
We responded:
"Thank you so much for that, Silas! We are always happy to help. "
Profile photo of Patrick Aaron Schikdknecht

Patrick Aaron Schikdknecht

December 16, 2023

5  out of  5
rating by Patrick Aaron Schikdknecht
"Great place to easily get insurance. Rachel is a rockstar!"
We responded:
"Thank you so much! Glad we could help! Rachel is a great agent!!"
Profile photo of Greg Burton

Greg Burton

November 10, 2023

5  out of  5
rating by Greg Burton
"Love these guys!!!"
We responded:
"Thank you so much! We are here for you if you need anything with your insurance"
Profile photo of Greg Burton

Greg Burton

November 10, 2023

5  out of  5
rating by Greg Burton
"Love these guys!!!"
We responded:
"Thank you so much! We are here for you if you need anything with your insurance"
Profile photo of Sherly Stefani

Sherly Stefani

June 30, 2023

5  out of  5
rating by Sherly Stefani
"Been with them for years. They are so nice, helpful, & quick. Never had any problem with them. Great company!"
We responded:
"Thank you so much! We appreciate your business."
Profile photo of Yvette Klingman

Yvette Klingman

April 20, 2023

5  out of  5
rating by Yvette Klingman
"They are good been with for years..you should get a quote..They will take care of your needs..Rob Rippey and team awesome"
We responded:
"Thank you, Yvette!! We appreciate you!"
Profile photo of Dellise Lauderdale

Dellise Lauderdale

March 7, 2023

4  out of  5
rating by Dellise Lauderdale
"Great prices"
We responded:
"Thanks for your review!!"
Profile photo of Greg Raney

Greg Raney

February 21, 2023

5  out of  5
rating by Greg Raney
"Great people always ready to help can't say enough good things about DeDe and Rachel. Always get back with information I needed. Rob Rippey just don't get any better than him and his staff. Been with them 20yrs plus. 5 star all around for them"
We responded:
"Thanks Greg!"
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Micah Harris

February 21, 2023

5  out of  5
rating by Micah Harris
"Great experience love you guys and girls"
We responded:
"Thanks so much!"
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Amy Ginkins

February 17, 2023

5  out of  5
rating by Amy Ginkins
"Friendly, they know you by name, fair prices, been with them probably 15 to 20 years."
We responded:
"Thank you, Amy!!! We appreciate your business!"
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Tony Frazure

October 8, 2021

5  out of  5
rating by Tony Frazure
"Quick and easy very helpful!"
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David Miller

June 16, 2021

5  out of  5
rating by David Miller
"Saved me several hundred dollars when I switched to State Farm from previous insurance. Office staff was very helpful in a recent claim, and the State Farm app is helpful and easy to use."
We responded:
"Thank you sir!!!"
Profile photo of Gayla Chambers

Gayla Chambers

June 2, 2021

5  out of  5
rating by Gayla Chambers
"Cindy was most helpful! Thank you Cindy!!!"
We responded:
"Thank you for the review!"
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Nico Wiese

January 1, 2021

5  out of  5
rating by Nico Wiese
"Rob and his office staff have great service."
We responded:
"Thank you!!!"
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Robert Cook

December 9, 2020

5  out of  5
rating by Robert Cook
"Get a quote from these guys. Great people."
We responded:
"Thank you!!!!"
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Rachel Gross

June 21, 2020

5  out of  5
rating by Rachel Gross
"Excellent customer service. They are always so friendly and understanding."
We responded:
"Thank you so much!"
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Michael Hutt

June 9, 2020

5  out of  5
rating by Michael Hutt
"Great agent."
We responded:
"Thanks Mike!!"
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deborah p.

June 4, 2020

5  out of  5
rating by deborah p.
"Excellent customer service"
We responded:
"We thank you!!"
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Rumor Mill

April 10, 2020

1  out of  5
rating by Rumor Mill
"Cindy Ticconi, the office manager of this office is one of the rudest and most condescending individuals I’ve ever dealt with. Not ever would I recommend this agent’s office to anyone!"
We responded:
"I am sorry if you had a unpleasant experience. Please advise if there is a situation I can assist with! Thanks, Rob"
Profile photo of CINDY TICCONI

CINDY TICCONI

May 1, 2019

5  out of  5
rating by CINDY TICCONI
"Very helpful office & friendly as well! These folks know their stuff!!"